Effective Date: June 22, 2026 | Last Updated: June 22, 2026
What’s Good Charlotte (“WGC,” “we,” “our,” or “us”), owned and operated by The Good Collective, LLC, a North Carolina limited liability company based in Charlotte, North Carolina, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use and disclose it, and your rights regarding that information when you visit our website, use our mobile applications, purchase memberships or tickets, create listings, sell products or services, or otherwise engage with the What’s Good Charlotte platform (the “Platform”).
This Privacy Policy should be read together with our Terms & Conditions, Community Guidelines, Refund Policy, Event Organizer Agreement, Stripe Connect & Payout Terms, Cookie Policy, and Copyright & DMCA Policy. Collectively, these policies govern use of the Platform.
We may collect your name, email address, username, phone number, mailing address, and profile information.
We may collect business names, contact information, vendor and organizer details, profile photos, business logos, listing content, product and service information, event details, marketing content, and images submitted for publication.
If you purchase listings, advertising, memberships, or event tickets, we may retain transaction records, purchase history, and subscription status. We do not store full payment card information — financial details are handled directly by our payment processors.
We collect reviews, comments, photos, videos, and customer support communications you submit to the Platform.
We may automatically collect your IP address, browser type, device and operating system information, pages viewed, referral URLs, session activity, general geographic location information, and cookie and tracking data.
We may use collected information to:
Information submitted by businesses, organizers, and vendors for public listings may be displayed publicly, including business or event name, address, contact information, hours, descriptions, images, website links, social media profiles, reviews, and promotional content.
By submitting a listing, you grant us permission to display this information publicly. Users should avoid submitting confidential or sensitive information for publication, as What’s Good Charlotte is not responsible for information voluntarily made public through a listing.
We may collect information related to GoodCard memberships, subscription status, membership benefits usage, partner redemption activity, and payment history. Membership information may be shared with participating partner businesses only as necessary to verify eligibility for member benefits.
Vendors may sell products, services, and event tickets through the Platform. Customer information necessary to fulfill an order — such as name, contact information, and order details — may be shared with the relevant vendor or event organizer solely to fulfill the transaction and provide the purchased product or service.
Payments are processed through Stripe, and payouts to event organizers, vendors, and approved sellers are facilitated through Stripe Connect. Financial information is handled directly by Stripe in accordance with Stripe’s own privacy policy. We do not store full credit card or payment account numbers on our servers.
What’s Good Charlotte uses cookies, pixels, tags, and similar technologies to authenticate users, remember preferences, analyze website traffic, measure performance, personalize experiences, and measure advertising effectiveness. Examples of tools we may use include Google Analytics, Meta Pixel, Search Console technologies, and other advertising measurement tools.
You may control or disable cookies through your browser settings. Disabling cookies may affect certain Platform functionality.
What’s Good Charlotte may use artificial intelligence tools and third-party AI providers to improve user experiences, including generating business summaries, event descriptions, search recommendations, and chat-based support. AI-generated information may contain inaccuracies and is provided for informational purposes only. By using the Platform, you consent to the use of these technologies.
Users may receive communications related to event updates, business listings, membership benefits, community announcements, promotions, and Platform updates.
You may opt out of marketing communications at any time through unsubscribe links or your account settings. Operational emails relating to purchases, transactions, security, legal notices, account management, or membership status may still be sent regardless of marketing preferences.
We do not sell personal information.
We may share information with:
We retain information only as long as reasonably necessary to operate the Platform, fulfill legal obligations, resolve disputes, and enforce our agreements.
Users may request deletion of their account and associated personal information by contacting hello@whatsgoodcharlotte.com. Certain information may be retained where necessary to complete pending transactions, prevent fraud, resolve disputes, comply with legal obligations, or enforce agreements, even after a deletion request.
Depending on applicable law, you may request:
Requests may be sent to hello@whatsgoodcharlotte.com. We will respond within a reasonable timeframe and may need to verify your identity before fulfilling certain requests.
The Platform is intended for users who are at least 18 years old. We do not knowingly collect personal information from individuals under 18, and accounts may not be created by anyone under 18. If we become aware that we have collected personal information from someone under 18, we will take reasonable steps to delete it.
We implement commercially reasonable safeguards designed to protect personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Listings, advertisements, embedded videos, maps, and social media content displayed on the Platform may link to or originate from third-party services. Those services operate under their own privacy policies, and we are not responsible for their content or privacy practices.
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last Updated” date, and where appropriate, additional notice will be provided. Continued use of the Platform after changes take effect constitutes acceptance of the updated policy.
Questions or requests regarding this Privacy Policy may be directed to:
What’s Good Charlotte
The Good Collective, LLC
Charlotte, North Carolina
