Effective Date: June 22, 2026 | Last Updated: June 22, 2026
Welcome to What’s Good Charlotte (“WGC,” “Platform,” “we,” “our,” or “us”), owned and operated by The Good Collective, LLC, a North Carolina limited liability company based in Charlotte, North Carolina.
Our Platform connects residents, visitors, businesses, event organizers, vendors, and community members with the events, experiences, businesses, venues, memberships, and opportunities happening throughout Charlotte and surrounding communities.
By accessing or using our website, mobile experience, directory, event marketplace, vendor marketplace, membership programs, newsletter, social media communities, or related services (collectively, the “Platform”), you agree to these Terms & Conditions, our Privacy Policy, and our Community Guidelines (collectively, the “Agreement”).
If you do not agree to this Agreement, please discontinue use of the Platform.
You must be at least 18 years old to create an account, submit listings, purchase advertising, sell tickets or products, register as a vendor, or use any business feature on the Platform.
By using the Platform, you represent and warrant that you are at least 18 years old, that all information you provide is accurate and truthful, and that you are capable of entering into a legally binding agreement.
What’s Good Charlotte is a Charlotte-focused platform that may provide, among other features:
We reserve the right to add, modify, or discontinue any feature of the Platform at any time, with or without notice.
If you create an account, you agree to:
We reserve the right to suspend or terminate any account, at our sole discretion, for violation of this Agreement, fraud, abuse, illegal conduct, or activity we determine to be harmful to the Platform or its community.
Businesses may create a basic listing at no charge. We may also offer premium listing tiers, subscriptions, or featured placements for a fee. Current pricing for any paid listing, subscription, or membership tier is displayed at the point of purchase and is subject to change with reasonable advance notice. Subscriptions automatically renew unless canceled prior to the renewal date.
By submitting a listing or event, you confirm that:
We reserve the right to approve, reject, edit, suspend, or remove any listing or event at our sole discretion, including for violations of this Agreement or our Community Guidelines.
Event organizers are solely responsible for their events, including event accuracy, fulfillment, venue compliance, required permits, insurance obligations, cancellations, postponements, refund policies, customer service, tax obligations, and compliance with all applicable laws. What’s Good Charlotte is not the organizer of any third-party event and is not responsible for disputes, damages, or losses arising from any listed event.
Approved vendors may sell products, services, and tickets through the Platform. Vendors are solely responsible for product quality, service delivery, fulfillment, refund obligations, taxes, and compliance with all applicable laws.
Payments are processed through Stripe, and seller/organizer payouts are facilitated through Stripe Connect. By using payment or payout features, you agree to comply with all applicable Stripe terms, identity verification procedures, and tax reporting obligations. All payment processing is handled through secure third-party providers, and What’s Good Charlotte is not responsible for the acts, omissions, or downtime of those providers.
WGC charges platform and/or processing fees on ticket sales, premium listings, memberships, and certain marketplace transactions. Current fee rates and structures are disclosed at the point of listing, ticket creation, checkout, or signup, and may vary by category, transaction type, or promotional offer. We reserve the right to modify fee rates and structures at any time, with changes effective for transactions occurring after the update is posted or otherwise disclosed.
Unless otherwise stated in writing:
You retain ownership of the content you submit, including listings, reviews, photos, videos, event descriptions, comments, promotions, and blog submissions, and you are solely responsible for it.
By submitting content to the Platform, you grant What’s Good Charlotte and The Good Collective, LLC a perpetual, worldwide, royalty-free, non-exclusive, sublicensable license to display, publish, promote, modify, reproduce, distribute, and market such content in connection with the Platform, including across our website, mobile experience, social media channels, newsletters, advertising campaigns, and promotional materials.
This license survives termination of your account solely with respect to content already used in published or distributed promotional materials as of the termination date.
All users must comply with our Community Guidelines. In addition, users may not:
Violation of this section or our Community Guidelines may result in listing removal, account suspension, account termination, forfeiture of unpaid funds related to the violation, and/or permanent platform bans, at our sole discretion.
All What’s Good Charlotte branding, logos, trademarks, website design, software, original content, graphics, videos, newsletters, and related intellectual property are owned by The Good Collective, LLC or its licensors. You may not reproduce, distribute, copy, modify, or otherwise exploit our content without our prior written permission.
We may use artificial intelligence tools to generate event summaries, business descriptions, recommendations, and chatbot or support responses. AI-generated content may contain inaccuracies, is provided for informational purposes only, and does not constitute professional advice. We make no guarantees regarding the accuracy, completeness, or reliability of AI-generated content, and you should independently verify any material information before relying on it.
A listing on What’s Good Charlotte does not constitute an endorsement of any business, event, service, venue, vendor, product, or organization. Users are solely responsible for performing their own due diligence before engaging with any listed business, vendor, or event.
The Platform may link to or integrate with third-party websites, ticketing systems, payment processors, social networks, or service providers. We are not responsible for the content, policies, actions, security, or practices of any third party.
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE MAKE NO GUARANTEES REGARDING PLATFORM AVAILABILITY, ACCURACY, RELIABILITY, EVENT QUALITY, VENDOR PERFORMANCE, OR LISTING ACCURACY.
To the fullest extent permitted by law, The Good Collective, LLC and What’s Good Charlotte shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, business interruption, data loss, event cancellation, personal injury, or property damage, arising from or related to use of the Platform.
To the fullest extent permitted by law, our total cumulative liability arising out of or relating to this Agreement or the Platform shall not exceed the greater of (a) the total fees paid by you to WGC in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100).
You agree to defend, indemnify, and hold harmless The Good Collective, LLC, What’s Good Charlotte, and their respective owners, officers, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: your content; your listings or events; your business or vendor practices; your violation of this Agreement; or your violation of any law or third-party right.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Except as set out below, you and WGC agree that any dispute, claim, or controversy arising out of or relating to this Agreement or the Platform shall be resolved exclusively through final and binding arbitration, rather than in court, on an individual basis.
You and WGC each agree that any arbitration or proceeding shall be conducted only on an individual basis and not as a class, collective, or representative action. You and WGC each waive any right to a jury trial.
Notwithstanding the foregoing:
You may opt out of this arbitration agreement by sending written notice to hello@whatsgoodcharlotte.com within thirty (30) days of first accepting this Agreement. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor WGC will be required to arbitrate, but the class action and jury trial waivers in this section continue to apply to the extent permitted by law.
This Agreement is governed by the laws of the State of North Carolina, without regard to its conflict of laws principles. Subject to Section 13 (Dispute Resolution), any disputes not subject to arbitration shall be resolved exclusively in the state or federal courts located in Mecklenburg County, North Carolina, and you consent to the personal jurisdiction of those courts.
We may update this Agreement at any time. Material changes will be indicated by an updated “Last Updated” date, and where appropriate, additional notice. Continued use of the Platform after changes take effect constitutes your acceptance of the revised Agreement.
We may suspend or terminate your account or access to the Platform, with or without notice, for violation of this Agreement, fraud, abuse, illegal conduct, or activity we determine in our sole discretion to be harmful to the Platform or its community. Sections of this Agreement that by their nature should survive termination (including Sections 6, 8, 11, 12, 13, and 14) will survive.
Questions regarding this Agreement may be directed to:
What’s Good Charlotte
The Good Collective, LLC
Charlotte, North Carolina
hello@whatsgoodcharlotte.com
Effective Date: June 22, 2026 | Last Updated: June 22, 2026
What’s Good Charlotte (“WGC,” “we,” “our,” or “us”), owned and operated by The Good Collective, LLC, a North Carolina limited liability company based in Charlotte, North Carolina, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use and disclose it, and your rights regarding that information when you visit our website, use our mobile applications, purchase memberships or tickets, create listings, sell products or services, or otherwise engage with the What’s Good Charlotte platform (the “Platform”).
This Privacy Policy should be read together with our Terms & Conditions, Community Guidelines, Refund Policy, Event Organizer Agreement, Stripe Connect & Payout Terms, Cookie Policy, and Copyright & DMCA Policy. Collectively, these policies govern use of the Platform.
We may collect your name, email address, username, phone number, mailing address, and profile information.
We may collect business names, contact information, vendor and organizer details, profile photos, business logos, listing content, product and service information, event details, marketing content, and images submitted for publication.
If you purchase listings, advertising, memberships, or event tickets, we may retain transaction records, purchase history, and subscription status. We do not store full payment card information — financial details are handled directly by our payment processors.
We collect reviews, comments, photos, videos, and customer support communications you submit to the Platform.
We may automatically collect your IP address, browser type, device and operating system information, pages viewed, referral URLs, session activity, general geographic location information, and cookie and tracking data.
We may use collected information to:
Information submitted by businesses, organizers, and vendors for public listings may be displayed publicly, including business or event name, address, contact information, hours, descriptions, images, website links, social media profiles, reviews, and promotional content.
By submitting a listing, you grant us permission to display this information publicly. Users should avoid submitting confidential or sensitive information for publication, as What’s Good Charlotte is not responsible for information voluntarily made public through a listing.
We may collect information related to GoodCard memberships, subscription status, membership benefits usage, partner redemption activity, and payment history. Membership information may be shared with participating partner businesses only as necessary to verify eligibility for member benefits.
Vendors may sell products, services, and event tickets through the Platform. Customer information necessary to fulfill an order — such as name, contact information, and order details — may be shared with the relevant vendor or event organizer solely to fulfill the transaction and provide the purchased product or service.
Payments are processed through Stripe, and payouts to event organizers, vendors, and approved sellers are facilitated through Stripe Connect. Financial information is handled directly by Stripe in accordance with Stripe’s own privacy policy. We do not store full credit card or payment account numbers on our servers.
What’s Good Charlotte uses cookies, pixels, tags, and similar technologies to authenticate users, remember preferences, analyze website traffic, measure performance, personalize experiences, and measure advertising effectiveness. Examples of tools we may use include Google Analytics, Meta Pixel, Search Console technologies, and other advertising measurement tools.
You may control or disable cookies through your browser settings. Disabling cookies may affect certain Platform functionality.
What’s Good Charlotte may use artificial intelligence tools and third-party AI providers to improve user experiences, including generating business summaries, event descriptions, search recommendations, and chat-based support. AI-generated information may contain inaccuracies and is provided for informational purposes only. By using the Platform, you consent to the use of these technologies.
Users may receive communications related to event updates, business listings, membership benefits, community announcements, promotions, and Platform updates.
You may opt out of marketing communications at any time through unsubscribe links or your account settings. Operational emails relating to purchases, transactions, security, legal notices, account management, or membership status may still be sent regardless of marketing preferences.
We do not sell personal information.
We may share information with:
We retain information only as long as reasonably necessary to operate the Platform, fulfill legal obligations, resolve disputes, and enforce our agreements.
Users may request deletion of their account and associated personal information by contacting hello@whatsgoodcharlotte.com. Certain information may be retained where necessary to complete pending transactions, prevent fraud, resolve disputes, comply with legal obligations, or enforce agreements, even after a deletion request.
Depending on applicable law, you may request:
Requests may be sent to hello@whatsgoodcharlotte.com. We will respond within a reasonable timeframe and may need to verify your identity before fulfilling certain requests.
The Platform is intended for users who are at least 18 years old. We do not knowingly collect personal information from individuals under 18, and accounts may not be created by anyone under 18. If we become aware that we have collected personal information from someone under 18, we will take reasonable steps to delete it.
We implement commercially reasonable safeguards designed to protect personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Listings, advertisements, embedded videos, maps, and social media content displayed on the Platform may link to or originate from third-party services. Those services operate under their own privacy policies, and we are not responsible for their content or privacy practices.
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last Updated” date, and where appropriate, additional notice will be provided. Continued use of the Platform after changes take effect constitutes acceptance of the updated policy.
Questions or requests regarding this Privacy Policy may be directed to:
What’s Good Charlotte
The Good Collective, LLC
Charlotte, North Carolina
Effective Date: June 22, 2026 | Last Updated: June 22, 2026
What’s Good Charlotte (“WGC,” “we,” “our,” or “us”) exists to help residents, visitors, businesses, creators, event organizers, and community members discover and support what’s good in Charlotte.
Participation on the Platform requires respectful, honest, and responsible conduct. These Community Guidelines apply to all users, listings, content, reviews, events, and transactions on the Platform.
These Community Guidelines supplement, and are incorporated into, the What’s Good Charlotte Terms & Conditions. In the event of a conflict, the Terms & Conditions control
The Platform is intended for users who are at least 18 years old. Minors are not permitted to create accounts, submit content, or otherwise participate on the Platform. Content or accounts believed to belong to a minor may be removed or suspended without prior notice.
Treat all users with respect. Do not:
Authenticity is essential to community trust. Do not:
We encourage content that promotes Charlotte businesses, local events, neighborhood initiatives, and positive civic and economic engagement. We discourage clickbait, excessive self-promotion, and content that is irrelevant or misleading to the community.
Businesses, creators, organizers, and users may use artificial intelligence tools to assist in creating descriptions, biographies, event summaries, promotional copy, images, or other content, provided such content:
Users remain solely responsible for reviewing and verifying all AI-assisted content prior to publication. We may require disclosure of AI-generated content in certain situations, and content containing misleading, fabricated, or materially inaccurate information may be removed. What’s Good Charlotte is not responsible for inaccuracies resulting from AI-generated submissions.
Photos, videos, graphics, logos, and visual media submitted to the Platform must accurately represent the associated business, event, venue, product, or service. The following are prohibited:
We reserve the right to request replacement media or remove non-compliant content.
Users who publish sponsored content, paid partnerships, affiliate promotions, endorsements, gifted experiences, or compensated reviews must clearly disclose those relationships in accordance with applicable law and Federal Trade Commission (FTC) guidelines.
Acceptable disclosures include clear and conspicuous language such as “Sponsored,” “Paid Partnership,” “Advertisement,” “Affiliate Link,” or “Gifted Experience,” placed where a reasonable user would readily notice it. Failure to disclose a material relationship may result in content removal, suspension, or termination.
Reviews must reflect genuine experiences and should be honest, relevant, and respectful. Reviews may not be fabricated, submitted by employees or interested parties without disclosure, or submitted in exchange for undisclosed compensation.
Business owners, managers, employees, contractors, immediate family members, and agents may not submit reviews for businesses in which they have a financial or personal interest. Competitors may not submit reviews intended to unfairly influence the ratings or public perception of another business.
We reserve the right to remove reviews that appear biased, fraudulent, retaliatory, incentivized, fabricated, or otherwise misleading, and to restrict review privileges from accounts engaged in coordinated manipulation.
Event organizers must provide accurate information regarding dates, times, locations, ticket pricing, and refund policies, and must honor their published refund policies in compliance with applicable consumer protection laws.
Organizers must notify affected attendees and What’s Good Charlotte as soon as reasonably possible, and no later than forty-eight (48) hours after becoming aware of an event cancellation, venue change, date change, or other significant schedule modification.
Repeated cancellations or misleading event promotions may result in listing removal or account restrictions.
Vendors must deliver products and services as described, honor stated service commitments, respond to customer inquiries in a timely manner, and resolve disputes professionally and in good faith.
What’s Good Charlotte reserves the right to reject or remove businesses, products, services, organizations, or events that do not align with our community standards. The following are generally prohibited from the Platform:
Additional categories may be restricted at our sole discretion, with or without notice.
Do not post content that is illegal, fraudulent, obscene, or sexually explicit; promotes violence or illegal drug activity; violates intellectual property rights; or contains malware or other harmful code. Only upload photos, logos, videos, music, graphics, and marketing materials that you own or have permission to use — copyright violations may result in immediate removal.
Depending on the nature and severity of a violation, enforcement may include:
The severity of enforcement depends on the nature of the violation, prior history, risk to the community, and applicable law. Certain violations — including fraud, illegal activity, impersonation, threats, hate speech, intellectual property infringement, or safety concerns — may result in immediate suspension or termination without prior warning.
Where reasonably practical, What’s Good Charlotte will attempt to provide notice before removing content or suspending an account. However, immediate action may be taken without prior notice where necessary to protect public safety, prevent fraud, comply with legal obligations, protect Platform integrity, or investigate a suspected violation.
Users may submit an appeal within fourteen (14) days of an enforcement action by contacting hello@whatsgoodcharlotte.com. Appeals should include the account name, the listing or content involved, and an explanation of why the action should be reconsidered.
We reserve the right to make final decisions regarding community standards, content moderation, and Platform participation. All appeal decisions are final.
These Community Guidelines supplement and are incorporated into the What’s Good Charlotte Terms & Conditions. All limitations of liability, indemnification obligations, dispute resolution procedures (including the binding arbitration and class action waiver provisions), and governing law and venue provisions set forth in the Terms & Conditions apply in full to these Community Guidelines and to any enforcement action taken under them.
We are not responsible for disputes, damages, or losses arising from user content, listings, reviews, promotions, or event participation, except as expressly provided in the Terms & Conditions.
If any provision of these Guidelines is found unenforceable, the remaining provisions will remain in full force and effect.
These Guidelines may be updated periodically. Material changes will be reflected by an updated “Last Updated” date. Continued use of the Platform after changes take effect constitutes acceptance of the latest version.
Questions regarding these Guidelines may be directed to:
What’s Good Charlotte
The Good Collective, LLC
Charlotte, North Carolina
Effective Date: June 22, 2026 | Last Updated: June 22, 2026
What’s Good Charlotte (“WGC,” “we,” “our,” or “us”), operated by The Good Collective, LLC, provides business listings, membership programs, advertising services, event ticketing, and marketplace functionality. Because many purchases involve digital services, recurring access, and third-party organizers or vendors, refund eligibility varies by product type, as set out below.
This Refund Policy is incorporated into, and should be read together with, the What’s Good Charlotte Terms & Conditions. In the event of any conflict, the Terms & Conditions control.
Monthly and annual business listing subscriptions are non-refundable, including for unused portions of an active billing period. Businesses may cancel future renewals at any time through their account settings; cancellation stops future billing but does not entitle the subscriber to a refund of any amount already paid.
GoodCard memberships may be canceled at any time. Membership fees already paid are non-refundable except where required by law. Benefits remain active through the end of the current billing cycle, after which the membership will not renew.
If WGC discontinues the GoodCard program, modifies its benefits, or removes a participating partner, no refund or proration will be owed for the then-current billing cycle, except where required by law. WGC will provide reasonable advance notice of any material discontinuation where practicable.
Sponsored posts, advertisements, newsletter placements, featured listings, and other promotional services are non-refundable once work has begun, creative has been submitted for review, or content has been published, whichever occurs first.
If WGC discontinues the GoodCard program, modifies its benefits, or removes a participating partner, no refund or proration will be owed for the then-current billing cycle, except where required by law. WGC will provide reasonable advance notice of any material discontinuation where practicable.
Event organizers, not WGC, are solely responsible for establishing and honoring the refund policy for their own events. Refund requests for a specific event must be directed to the event organizer in the first instance.
What’s Good Charlotte is not the organizer of any third-party event and is not responsible for issuing refunds for third-party events, except where WGC is itself acting as the named event organizer.
If an event is canceled, postponed, or materially changed, and the organizer authorizes refunds, payments will be returned through the original payment method, less any non-refundable platform or processing fees disclosed at checkout, unless otherwise required by law.
Products and services sold through vendors on the Platform are subject to each individual vendor’s refund and return policy, as disclosed at the time of purchase. Disputes regarding a marketplace purchase should be raised directly with the selling vendor first.
If a vendor dispute cannot be resolved directly, the user may escalate the matter to hello@whatsgoodcharlotte.com. WGC may, at its sole discretion, assist in facilitating a resolution, but is not obligated to issue a refund on a vendor’s behalf and is not responsible for a vendor’s failure to honor its own refund policy.
Users are strongly encouraged to contact WGC at hello@whatsgoodcharlotte.com before initiating a chargeback or payment dispute with their bank or card issuer, so that we may attempt to resolve the issue directly. Direct refund requests made to WGC are subject to the 30-day window described in Section 1.
Chargebacks are initiated by a user’s bank or card issuer, not by WGC, and are governed by the applicable card network’s rules rather than by this Policy. Depending on the card network and the basis for the dispute, a chargeback may generally be filed within approximately 120 days of the transaction date (or, for event tickets and future-dated services, measured from the event or service date in some cases), and certain dispute categories permit longer windows. Once WGC or its payment processor receives notice of a chargeback, WGC has a separate, much shorter window — typically 7 to 21 days, depending on the card network — to submit evidence contesting the dispute. Nothing in this Policy shortens, waives, or otherwise affects these card network-imposed deadlines.
Initiating a fraudulent, bad-faith, or unwarranted chargeback — including disputing a charge for a product, service, ticket, or membership benefit that was actually delivered — is a violation of this Policy and the Terms & Conditions, and may result in:
Any dispute regarding a chargeback, refund denial, or payment-related claim is subject to the binding arbitration agreement and class action waiver set forth in Section 13 of the Terms & Conditions, including the individual small-claims court and 30-day opt-out provisions described there.
This Refund Policy should be read together with the What’s Good Charlotte Terms & Conditions, Privacy Policy, and Community Guidelines. The liability limitations, indemnification obligations, and dispute resolution procedures set forth in the Terms & Conditions apply in full to this Policy and to any refund, billing, or chargeback dispute arising under it.
We may update this Refund Policy from time to time. Material changes will be reflected by an updated “Last Updated” date. Changes apply prospectively to purchases made after the effective date of the update; they do not retroactively alter the refund terms applicable to a purchase already completed.
Refund and dispute requests, or questions regarding this Policy, may be directed to:
What’s Good Charlotte
The Good Collective, LLC
Charlotte, North Carolina
Effective Date: June 22, 2026 | Last Updated: June 22, 2026
This Event Organizer Agreement (“Agreement”) governs any individual or entity (“Organizer,” “you,” or “your”) that uses What’s Good Charlotte (“WGC,” “we,” “our,” or “us”), operated by The Good Collective, LLC, to list, market, sell tickets for, collect payment for, or receive payouts related to an event.
This Agreement is incorporated into, and should be read together with, the What’s Good Charlotte Terms & Conditions, Community Guidelines, Refund Policy, and Stripe Connect & Payout Terms. By creating an event listing or ticketed event on the Platform, you agree to this Agreement in full. In the event of a conflict between this Agreement and the Terms & Conditions, the Terms & Conditions control.
WGC acts solely as a technology platform that enables Organizers to list events, sell tickets, and receive payouts. WGC is not the organizer, producer, promoter, sponsor, or operator of your event, and does not take title to, possess, or control tickets, proceeds, or event operations beyond facilitating the underlying technology and payment infrastructure.
You are solely responsible for all aspects of your event, including:
You represent and warrant that you have the legal right and all necessary authority to host the event, sell tickets to it, and use any venue, name, image, music, or other content associated with it.
You authorize WGC and its payment partners, including Stripe and Stripe Connect, to process ticket transactions on your behalf. Ticket proceeds are subject to applicable platform fees, payment processing fees, applicable taxes, and any chargebacks or refunds, each of which may be deducted before or after payout in accordance with WGC’s then-current fee structure disclosed to you at the time of event creation.
WGC reserves the right to modify its fee structure prospectively, with reasonable notice, consistent with the Terms & Conditions.
North Carolina law generally imposes sales and use tax on admission charges to entertainment activities, including the ticket price and any associated cover charges, convenience fees, processing fees, and facility charges. WGC acts as a marketplace facilitator with respect to ticket sales processed through the Platform and is responsible for calculating, collecting, and remitting applicable sales tax on those transactions, except as otherwise required by law or as WGC otherwise notifies you in writing.
Sales tax is calculated based on the combined state and local rate applicable to the county in which the event venue is located, consistent with North Carolina’s sourcing rule for admission charges. You are responsible for providing WGC with accurate and complete venue address information, including the county, for each event you create. If you provide inaccurate venue information, you remain responsible for any resulting tax under-collection, penalties, or interest.
Certain events and organizers may qualify for an exemption from North Carolina sales tax on admission charges under applicable law, including, among other categories, certain events sponsored solely by a qualifying nonprofit entity where proceeds are used exclusively for the entity’s nonprofit purposes and no compensation is paid to participants, performers, or producers of the event.
If you believe your event or organization qualifies for a sales tax exemption, you must submit a completed tax exemption declaration and any supporting documentation WGC requests (which may include proof of nonprofit status or other evidence required by the North Carolina Department of Revenue) before tax-exempt treatment will be applied to your event. WGC may, in its discretion, continue to charge sales tax on your event until satisfactory documentation is received and verified.
You are solely responsible for the accuracy of any exemption claim. If you claim an exemption to which you are not entitled, you remain liable for any uncollected tax, penalties, and interest, and you agree to indemnify WGC for any liability, penalty, or expense WGC incurs as a result of your inaccurate exemption claim.
This Section addresses sales and use tax on admission charges only. You remain solely responsible for your own income taxes, business taxes, and any other tax or reporting obligation arising from amounts you receive through the Platform, as described in the Stripe Connect & Payout Terms. WGC’s collection and remittance of sales tax under this Section does not make WGC the organizer, promoter, or operator of your event for any other purpose under this Agreement.
You must create and maintain a valid Stripe Connect account in good standing to receive payouts. You are solely responsible for satisfying Stripe’s identity verification, tax reporting, and account requirements. Failure to satisfy Stripe’s requirements may delay, reduce, or prevent payouts, and WGC does not control and is not responsible for Stripe’s payout decisions, holds, or reserves.
This Agreement should be read together with WGC’s Stripe Connect & Payout Terms, which govern payout timing, holds, reserves, and chargeback deductions in further detail.
You are solely responsible for establishing, publishing, and honoring a refund policy for your event, consistent with applicable consumer protection law. You remain responsible for issuing refunds to ticket buyers even if ticket proceeds have already been distributed to you, including where a chargeback, dispute, or refund obligation arises after payout.
If you fail to honor a legitimate refund obligation, WGC may, at its discretion, withhold an equivalent amount from your current or future payouts, suspend your ability to create new events or receive payouts, or take any other action permitted under this Agreement or the Terms & Conditions.
You agree to promptly notify both affected ticket buyers and WGC of any event cancellation, venue change, date or schedule change, or other material modification, and in any case no later than forty-eight (48) hours after you become aware of the change, consistent with WGC’s Community Guidelines.
Organizers are strongly encouraged to maintain general liability insurance appropriate to the scale and nature of their event.
For events that WGC determines, in its sole discretion, present elevated risk — including but not limited to events involving alcohol service, expected attendance above a threshold set by WGC, outdoor or public-space permitting, or other factors WGC identifies — WGC may require, as a condition of listing or continued listing, that you submit proof of general liability insurance meeting minimum coverage amounts specified by WGC before the event is approved or remains active.
WGC’s decision to require, or not require, proof of insurance for any given event does not constitute a representation or warranty regarding the adequacy of your insurance coverage or the safety of your event, and does not diminish your sole responsibility under Section 2.
You agree to defend, indemnify, and hold harmless The Good Collective, LLC, What’s Good Charlotte, and their respective owners, officers, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: your event; your venue; attendee injuries or property damage; your acts or omissions; your violation of this Agreement; or your violation of any law or third-party right.
WGC may suspend or terminate your ability to create events, sell tickets, or receive payouts if you:
If WGC suspends or terminates your account, WGC may, before any affected payout reaches your bank account, direct Stripe to apply a reserve or restrict payout eligibility on your connected account for active or recent events for a reasonable period, to allow for the resolution of pending disputes, refunds, or chargebacks, consistent with the Stripe Connect & Payout Terms. Because proceeds route directly to your connected Stripe account, this mechanism can only affect funds not yet paid out to your bank; funds already paid out are instead subject to recovery as a negative balance under the Stripe Connect & Payout Terms. Suspension or termination does not relieve you of your refund, indemnification, or other obligations under this Agreement for events that occurred, or tickets that were sold, prior to suspension.
Any dispute between you and WGC arising out of or relating to this Agreement is subject to the binding arbitration agreement, class action waiver, small-claims carve-out, and 30-day opt-out provisions set forth in Section 13 of the Terms & Conditions, which is incorporated into this Agreement by reference.
This Agreement is governed by the laws of the State of North Carolina, consistent with the Terms & Conditions.
Questions regarding this Agreement may be directed to:
What’s Good Charlotte
The Good Collective, LLC
Charlotte, North Carolina
Effective Date: June 22, 2026 | Last Updated: June 22, 2026
These Ticket Buyer Terms (“Terms”) govern any purchase of an event ticket through What’s Good Charlotte (“WGC,” “we,” “our,” or “us”), operated by The Good Collective, LLC. By purchasing a ticket through the Platform, you (“buyer,” “you,” or “your”) agree to these Terms.
These Terms are incorporated into, and should be read together with, the What’s Good Charlotte Terms & Conditions, Privacy Policy, and Refund Policy. In the event of a conflict, the Terms & Conditions control.
A ticket purchased through WGC creates a transaction directly between you and the event organizer (“Organizer”). WGC serves solely as a technology platform that facilitates event discovery, ticket sales, and payment processing, and is not the organizer, producer, promoter, or operator of the event.
Organizers are solely responsible for the accuracy of event descriptions, schedules, pricing, venue information, and any other details displayed on a listing. While WGC may review listings for compliance with its Community Guidelines, WGC does not independently verify and does not guarantee the accuracy or completeness of any Organizer-submitted event information.
Ticket purchases are subject to applicable North Carolina sales and use tax on admission charges, which is calculated on the ticket price together with the WGC platform fee and any other applicable charges, consistent with North Carolina law. The applicable tax rate is based on the combined state and local rate for the county in which the event venue is located, not your own billing or shipping address.
WGC collects and remits this tax as the marketplace facilitator for ticket sales processed through the Platform. The tax amount will be itemized and displayed separately from the ticket price and platform fee before you complete your purchase. Some events, such as certain qualifying nonprofit fundraisers, may be exempt from sales tax under North Carolina law; for those events, no tax amount will be charged or displayed.
Refund eligibility for a ticket purchase is determined by the Organizer’s published refund policy, which you should review before completing your purchase. WGC’s Refund Policy governs platform and processing fees separately and does not override an Organizer’s event-specific refund terms.
Events may be postponed, relocated, modified, or canceled by the Organizer. WGC is not liable for any costs, losses, or damages you incur as a result of an event change or cancellation, including but not limited to travel, lodging, childcare, or other costs incurred in connection with attending the event.
Whether a ticket may be transferred, resold, or refunded is determined by the Organizer and disclosed on the event listing. WGC does not guarantee that any ticket is transferable.
In connection with any ticket purchase, you may not:
Violation of this section may result in cancellation of your ticket(s) without refund, account suspension or termination, and referral to law enforcement where appropriate.
THE PLATFORM AND ALL TICKETS SOLD THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WGC MAKES NO WARRANTY REGARDING ANY EVENT, INCLUDING ITS QUALITY, SAFETY, OR WHETHER IT WILL OCCUR AS DESCRIBED.
To the fullest extent permitted by law, WGC’s total cumulative liability to you arising out of or relating to a ticket purchase or event — including any claim arising from an Organizer’s act or omission, an event cancellation, postponement, or modification, or the quality or safety of an event — shall not exceed the amount you paid for the applicable ticket.
This ticket-price limitation applies specifically to claims arising from an event or an Organizer’s conduct. It does not limit or replace the broader limitation of liability set forth in Section 11 of the Terms & Conditions, which separately governs claims arising from WGC’s own platform, website, or technology — for example, a billing or checkout error, unauthorized account access, or a data security incident. Where a claim could fall under both this Section and Section 11 of the Terms & Conditions, the cap that results in the greater limitation on WGC’s liability shall apply.
Any dispute between you and WGC arising out of or relating to these Terms, a ticket purchase, or the Platform is subject to the binding arbitration agreement, class action waiver, small-claims carve-out, and 30-day opt-out provisions set forth in Section 13 of the Terms & Conditions, which is incorporated into these Terms by reference.
Disputes regarding the event itself — including its quality, safety, or whether it occurred as described — should generally be directed to the Organizer in the first instance, consistent with these Terms and the Refund Policy.
These Terms are governed by the laws of the State of North Carolina, consistent with the Terms & Conditions.
Questions regarding these Terms may be directed to:
What’s Good Charlotte
The Good Collective, LLC
Charlotte, North Carolina
Drafting note: added Section 3 establishing that ticket purchases are subject to NC sales and use tax on admission charges, sourced to the venue’s county rather than the buyer’s address, with WGC collecting and remitting as marketplace facilitator and itemizing the tax separately at checkout. The liability cap in Section 8 remains reconciled with Terms & Conditions Section 11 so the ticket-price cap applies specifically to Organizer-caused event issues, while WGC’s own platform-level conduct remains governed by the broader fees-paid/$100 cap. Recommend attorney and accountant review of the sales tax language and confirmation that WGC’s NC sales tax registration and Stripe Tax configuration are live before this clause is published.
Effective Date: June 22, 2026 | Last Updated: June 22, 2026
These Stripe Connect & Payout Terms (“Terms”) govern any individual or entity (“you” or “your”) that receives or seeks to receive payouts through What’s Good Charlotte (“WGC,” “we,” “our,” or “us”), operated by The Good Collective, LLC, including event Organizers, vendors, and other approved sellers.
These Terms are incorporated into, and should be read together with, the Terms & Conditions and, where applicable, the Event Organizer Agreement. In the event of a conflict, the Terms & Conditions control.
WGC uses Stripe Connect to facilitate payments between buyers, Organizers, vendors, and other approved sellers. By using any payout feature of the Platform, you agree to Stripe’s applicable service agreements, including the Stripe Connected Account Agreement, in addition to these Terms. Stripe, not WGC, is the entity that ultimately processes, holds, and disburses funds.
To receive payouts, you must provide accurate and complete information requested by Stripe, which may include your legal name, tax identification information, banking details, and government-issued identification documents. Failure to provide or maintain accurate verification information may delay, suspend, or permanently prevent your ability to receive payouts.
Payout schedules and timing are determined by Stripe based on factors including your account status, risk review outcomes, and chargeback or dispute activity. WGC does not control, and does not guarantee, the timing of any payout. Questions regarding a specific payout delay should be directed first to your Stripe Connect account dashboard.
Ticket and transaction proceeds processed through the Platform are charged directly to your Stripe Connect account. WGC’s own accounts do not receive, hold, or have custody of these funds at any point — Stripe transfers proceeds (net of any platform fees, processing fees, and applicable tax withheld at the time of charge) directly to your connected Stripe account, and from there to your bank account on Stripe’s payout schedule. WGC does not have independent custody of your funds and cannot freeze or seize money already in your possession.
Because WGC does not hold your funds directly, WGC’s ability to delay or restrict funds is limited to directing Stripe’s own reserve and payout-control tools on your connected account, before funds are paid out to your bank. WGC may instruct Stripe to apply a reserve, delay a payout, or restrict payout eligibility on your connected account if WGC reasonably believes that:
A reserve or payout restriction directed under this Section can only affect funds that have not yet been paid out to your bank account. It does not, and cannot, recover funds already deposited into your bank account; recovery of already-paid-out funds is addressed in Section 6 (Chargebacks & Negative Balances). Stripe may also independently impose its own holds or reserves under its own risk assessment, separately from any action WGC takes.
Holds and reserves directed by WGC will be released once the underlying concern is resolved, consistent with Stripe’s standard practices and applicable law. WGC is not liable for losses you incur as a result of a hold or reserve imposed in good faith under this Section.
As used in this Section, “you” refers to any individual or entity receiving payouts through the Platform, including event Organizers, vendors, and other approved sellers.
Except as set forth below with respect to event Organizers, you are solely responsible for determining, collecting, remitting, and reporting all applicable income taxes, sales taxes, business taxes, and any other tax or regulatory obligation arising from amounts you receive through the Platform. WGC does not provide tax advice, and nothing in these Terms should be construed as such.
Sole exception: if you are an event Organizer, sales and use tax on admission charges to your events is addressed separately in the Event Organizer Agreement. Under that Agreement, WGC — not the Organizer — acts as marketplace facilitator and is responsible for calculating, collecting, and remitting that specific tax, sourced to the county in which the event venue is located, subject to the tax exemption process described in that Agreement for qualifying nonprofit and other exempt events. This exception applies only to sales tax on admission charges; Organizers remain responsible for all other tax obligations described in this Section, including income and business taxes, and vendors remain responsible for all tax obligations described in this Section without exception, incl
Chargebacks, disputes, and related fees may be deducted from your current balance or future payouts. If a chargeback, dispute, refund, or fee exceeds your available balance, you will have a negative balance and remain personally liable for that amount. WGC may recover a negative balance by offsetting future payouts, requiring direct repayment, or any other lawful means, and may suspend your ability to receive further payouts until a negative balance is resolved.
As described in the Refund Policy, the response window to contest a chargeback once filed is typically short (often 7–21 days depending on the card network), while a buyer’s bank may generally initiate a chargeback for a significantly longer period after the original transaction. You are responsible for monitoring your Stripe dashboard and responding promptly to any dispute notice.
WGC may suspend or terminate your ability to receive payouts independently of, and in addition to, any suspension or termination of your underlying WGC account, including where necessary to investigate suspected fraud, resolve outstanding disputes, or comply with Stripe’s or a card network’s requirements.
Any dispute between you and WGC arising out of or relating to these Terms is subject to the binding arbitration agreement, class action waiver, small-claims carve-out, and 30-day opt-out provisions set forth in Section 13 of the Terms & Conditions, which is incorporated into these Terms by reference. Disputes regarding Stripe’s own processing, holds, or payout decisions are governed by Stripe’s applicable agreements and are not within WGC’s control.
These Terms are governed by the laws of the State of North Carolina, consistent with the Terms & Conditions.
Questions regarding these Terms may be directed to:
What’s Good Charlotte
The Good Collective, LLC
Charlotte, North Carolina
If you have any questions about our legal policies, please contact us.
