Effective Date: June 22, 2026 | Last Updated: June 22, 2026
Welcome to What’s Good Charlotte (“WGC,” “Platform,” “we,” “our,” or “us”), owned and operated by The Good Collective, LLC, a North Carolina limited liability company based in Charlotte, North Carolina.
Our Platform connects residents, visitors, businesses, event organizers, vendors, and community members with the events, experiences, businesses, venues, memberships, and opportunities happening throughout Charlotte and surrounding communities.
By accessing or using our website, mobile experience, directory, event marketplace, vendor marketplace, membership programs, newsletter, social media communities, or related services (collectively, the “Platform”), you agree to these Terms & Conditions, our Privacy Policy, and our Community Guidelines (collectively, the “Agreement”).
If you do not agree to this Agreement, please discontinue use of the Platform.
You must be at least 18 years old to create an account, submit listings, purchase advertising, sell tickets or products, register as a vendor, or use any business feature on the Platform.
By using the Platform, you represent and warrant that you are at least 18 years old, that all information you provide is accurate and truthful, and that you are capable of entering into a legally binding agreement.
What’s Good Charlotte is a Charlotte-focused platform that may provide, among other features:
We reserve the right to add, modify, or discontinue any feature of the Platform at any time, with or without notice.
If you create an account, you agree to:
We reserve the right to suspend or terminate any account, at our sole discretion, for violation of this Agreement, fraud, abuse, illegal conduct, or activity we determine to be harmful to the Platform or its community.
Businesses may create a basic listing at no charge. We may also offer premium listing tiers, subscriptions, or featured placements for a fee. Current pricing for any paid listing, subscription, or membership tier is displayed at the point of purchase and is subject to change with reasonable advance notice. Subscriptions automatically renew unless canceled prior to the renewal date.
By submitting a listing or event, you confirm that:
We reserve the right to approve, reject, edit, suspend, or remove any listing or event at our sole discretion, including for violations of this Agreement or our Community Guidelines.
Event organizers are solely responsible for their events, including event accuracy, fulfillment, venue compliance, required permits, insurance obligations, cancellations, postponements, refund policies, customer service, tax obligations, and compliance with all applicable laws. What’s Good Charlotte is not the organizer of any third-party event and is not responsible for disputes, damages, or losses arising from any listed event.
Approved vendors may sell products, services, and tickets through the Platform. Vendors are solely responsible for product quality, service delivery, fulfillment, refund obligations, taxes, and compliance with all applicable laws.
Payments are processed through Stripe, and seller/organizer payouts are facilitated through Stripe Connect. By using payment or payout features, you agree to comply with all applicable Stripe terms, identity verification procedures, and tax reporting obligations. All payment processing is handled through secure third-party providers, and What’s Good Charlotte is not responsible for the acts, omissions, or downtime of those providers.
WGC charges platform and/or processing fees on ticket sales, premium listings, memberships, and certain marketplace transactions. Current fee rates and structures are disclosed at the point of listing, ticket creation, checkout, or signup, and may vary by category, transaction type, or promotional offer. We reserve the right to modify fee rates and structures at any time, with changes effective for transactions occurring after the update is posted or otherwise disclosed.
Unless otherwise stated in writing:
You retain ownership of the content you submit, including listings, reviews, photos, videos, event descriptions, comments, promotions, and blog submissions, and you are solely responsible for it.
By submitting content to the Platform, you grant What’s Good Charlotte and The Good Collective, LLC a perpetual, worldwide, royalty-free, non-exclusive, sublicensable license to display, publish, promote, modify, reproduce, distribute, and market such content in connection with the Platform, including across our website, mobile experience, social media channels, newsletters, advertising campaigns, and promotional materials.
This license survives termination of your account solely with respect to content already used in published or distributed promotional materials as of the termination date.
All users must comply with our Community Guidelines. In addition, users may not:
Violation of this section or our Community Guidelines may result in listing removal, account suspension, account termination, forfeiture of unpaid funds related to the violation, and/or permanent platform bans, at our sole discretion.
All What’s Good Charlotte branding, logos, trademarks, website design, software, original content, graphics, videos, newsletters, and related intellectual property are owned by The Good Collective, LLC or its licensors. You may not reproduce, distribute, copy, modify, or otherwise exploit our content without our prior written permission.
We may use artificial intelligence tools to generate event summaries, business descriptions, recommendations, and chatbot or support responses. AI-generated content may contain inaccuracies, is provided for informational purposes only, and does not constitute professional advice. We make no guarantees regarding the accuracy, completeness, or reliability of AI-generated content, and you should independently verify any material information before relying on it.
A listing on What’s Good Charlotte does not constitute an endorsement of any business, event, service, venue, vendor, product, or organization. Users are solely responsible for performing their own due diligence before engaging with any listed business, vendor, or event.
The Platform may link to or integrate with third-party websites, ticketing systems, payment processors, social networks, or service providers. We are not responsible for the content, policies, actions, security, or practices of any third party.
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE MAKE NO GUARANTEES REGARDING PLATFORM AVAILABILITY, ACCURACY, RELIABILITY, EVENT QUALITY, VENDOR PERFORMANCE, OR LISTING ACCURACY.
To the fullest extent permitted by law, The Good Collective, LLC and What’s Good Charlotte shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, business interruption, data loss, event cancellation, personal injury, or property damage, arising from or related to use of the Platform.
To the fullest extent permitted by law, our total cumulative liability arising out of or relating to this Agreement or the Platform shall not exceed the greater of (a) the total fees paid by you to WGC in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100).
You agree to defend, indemnify, and hold harmless The Good Collective, LLC, What’s Good Charlotte, and their respective owners, officers, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: your content; your listings or events; your business or vendor practices; your violation of this Agreement; or your violation of any law or third-party right.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Except as set out below, you and WGC agree that any dispute, claim, or controversy arising out of or relating to this Agreement or the Platform shall be resolved exclusively through final and binding arbitration, rather than in court, on an individual basis.
You and WGC each agree that any arbitration or proceeding shall be conducted only on an individual basis and not as a class, collective, or representative action. You and WGC each waive any right to a jury trial.
Notwithstanding the foregoing:
You may opt out of this arbitration agreement by sending written notice to hello@whatsgoodcharlotte.com within thirty (30) days of first accepting this Agreement. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor WGC will be required to arbitrate, but the class action and jury trial waivers in this section continue to apply to the extent permitted by law.
This Agreement is governed by the laws of the State of North Carolina, without regard to its conflict of laws principles. Subject to Section 13 (Dispute Resolution), any disputes not subject to arbitration shall be resolved exclusively in the state or federal courts located in Mecklenburg County, North Carolina, and you consent to the personal jurisdiction of those courts.
We may update this Agreement at any time. Material changes will be indicated by an updated “Last Updated” date, and where appropriate, additional notice. Continued use of the Platform after changes take effect constitutes your acceptance of the revised Agreement.
We may suspend or terminate your account or access to the Platform, with or without notice, for violation of this Agreement, fraud, abuse, illegal conduct, or activity we determine in our sole discretion to be harmful to the Platform or its community. Sections of this Agreement that by their nature should survive termination (including Sections 6, 8, 11, 12, 13, and 14) will survive.
Questions regarding this Agreement may be directed to:
What’s Good Charlotte
The Good Collective, LLC
Charlotte, North Carolina
